About Erlang Calculator
This is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial workforce...
This is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial workforce management software.
Features
- Probability of blocking calls,
- Number lines required,
- Able to determine maximum number of calls in an hour,
- Predicted Telephone Service Factor (TSF),
- Agent occupancy (percentage of time on calls),
- Determine the number of calls that will be waiting,
- Provide the average speed to answer a call,
- And, the ability to determine the number of agents needed.
Previous Versions
Here you can find the changelog of Erlang Calculator since it was posted on our website on 2015-04-25 03:00:00.
The latest version is 0.1 and it was updated on 2024-04-22 10:07:44. See below the changes in each version.
Erlang Calculator version files
Updated At: 2010-08-31
Changes: Several fixes and updates
Erlang Calculator version
Updated At: 2010-08-31
Disclaimer
External Download
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